A returned merchandise authorization (RMA) number must be issued for all returns.

• Product may be returned within 30 days of sale with valid RMA number.
• When returning product, place RMA number on packing slip & shipping label only. Do not write RMA number on boxes. Use a shell or outer box, if necessary.
• Product must be returned in its original packaging including all accessories, bags, CD’s and manuals.
• Product must arrive at Kennmex within 30 days of the RMA being issued.
• If the product is tested and there is no problem found, reseller will be subject to labor cost.

One RMA number is only the authorization for returning one unit of product; it is not an approval for repair or replacement. Please access Kennmex' service mail: service@kennmex.com or contact Kennmex's customer service engineers to apply a RMA number.

Defective or Dead On Arrival (D.O.A.) Product Returns

• D.O.A. product is defined as a product that failed to perform right out of the box. If a unit arrives in working condition and then fails, it is considered a warranty claim.
• D.O.A. products can be returned within 30 days of invoice.